Support

Getting help

Most problems are one of the seven below. If yours is not, email support@triprank.online with your device model and iOS version and we will answer.

My speed looks different from my car’s dashboard.

That is expected. Car speedometers are regulated so they never read below true speed and may read up to 10 % + 4 km/h above it, while GPS reads your actual rate of travel. The guide on speedometer accuracy explains the regulation behind this.

Speed is missing or jumping around.

GPS needs a clear view of the sky and a few seconds to settle. Tunnels, multi-storey car parks, dense city centres and a phone in a metal cradle all degrade the fix. Check that Location access is set to While Using or Always and that Precise Location is on.

I am not seeing cameras on the radar map.

The map shows camera and traffic-signal locations from the underlying data set. Coverage varies by country and region, and some areas have little or none. Radar is a Pro feature.

I bought Pro but the app still shows me as free.

Open the paywall and use Restore. Purchases are tied to the Apple ID that bought them, so make sure you are signed in with the same one.

My referral code did not apply.

The invited driver has to install the app and enter the code during setup. The 3 days of Pro land on the inviting account once that happens.

How do I cancel Pro?

Subscriptions are managed by Apple, not by us: Settings, your name, Subscriptions, then TripRank. Cancelling stops the next renewal and you keep Pro until the current period ends.

How do I delete my account and data?

Use the delete option in the app profile, or email us and we will action it.